FAQ

Directly by calling +39.0431.430301; By e-mail a info@immobiliareimmobiliarefriuli.it; From our website www.immobiliareimmobiliarefriuli.it; By fax +39.0431.438131.

Winter hours:

Monday to Friday 9:30 - 12:30 and 15:00 - 18:00 Saturday 9:30 - 12:30

Summer hours:

Every day 9:30 - 12:30 and 16:00 - 19:00

Our agency rents flats  from Saturday to Saturday and at least for 7 days. During the low season it is possible to rent a flat with arrival and departure during the week.

The price in Euro per flat (not per person) and for a minimum period of one week and it includes: electricity, water and gas. The final cleaning is not included in the price. As a promotional present the Agency Immobiliare Friuli Srl offers to its guests the agency assistance and BEACH SERVICE (consisting of 1 beach umbrella with 1 sun lounger and 1 deck chair) FOR FREE. Tourist tax is NOT included in the price. The final cleaning is not included in the price.

The beach service (consisting of 1 beach umbrella with 1 sun lounger and 1 deck chair) is provided for free by our Agency. Almost all our beach umbrellas are located in the front rows near the sea and  directly reserved by our Agency in order to save our clients from standing in a queue for a long time to get their seat on the beach.

Yes, 30 %  circa of the total rental price is required to secure the reservation (the lower deposit requested is € 150,00).

From January to 30th of April within 15 days from the booking date. From May to the end of season within 3 days from the booking.

By bank transfer, credit card or in cash.

The deposit is not refundable for any reason. Besides, the booking cancellation has to be made at least four weeks prior to the date of arrival.

Upon arrival. You can pay cash up to 4.999,00 Euro, or with Visa or Mastercard. At the same time you have to fill in the form for the public security, with the list of all persons who will lodge in the accommodation (name, surname, personal information and identification paper or passport). Each person must produce a document: an identity card for the European citizens and a passport for the citizens coming from the non-European Countries. The keys will be handed over only after the complete balance of the rent and the payment of the security deposit.

Yes, the balance can be paid also with Visa or Mastercard.

Yes, upon arrival you have to pay a security deposit of 100,00 Euro, which will be refunded upon departure, after that the Agency has determined that no damage has been caused to the accommodation or to its contents, and that it is perfectly clean.

Between 4.00 p.m. and 7.00 p.m. on the arrival day.

Arrivals will take place by the Agency Immobiliare Friuli Srl, which is located in Corso del Sole 82 - 30020 BIBIONE Spiaggia (Venezia). Phone number: + 39 0431 430 301

If you prefer travelling by night, come to our Agency in the morning in order to attend to all the arrival formalities (documents, information, payment of balance). If the flat is already cleaned and controlled we will give you the keys immediately. If not, we will inform you by phone as soon as it is ready. We suggest you pack a bag with swimming costumes, beach towels and sun creams so you can directly go to the beach and take full advantage of the first day of your holiday.

On arrival , together with the keys you will be given a map of Bibione and all indications to reach your accommodation.

Yes, it will be cleaned and tidy. For any complaints please come to our Agency or call us as soon as possible.

By and not later than 9.00 a.m. of the departure day. The clients have always to agree with our office on the time of departure for the control of the apartment. On the fixed time (check out) a person in charge will come to your flat to check the general state of the accommodation. If the flat is perfectly tidy and clean, you will hand back the keys and the caution paper to the appointed person, who will give you back the security deposit of 100,00 Euro.

On the departure day the flat must be left clean, otherwise the client will be charged for the final cleaning (from 50,00 to 100,00 Euro depending on the conditions of the apartment). The accommodation must be left perfectly clean, out of rubbish, the cupboards and shelves must be cleaned, the cutlery and all crockery washed, the fridge has to be left empty and defrosted, and the door left opened. The kitchenware must be washed up. In case of damages the client will be charged for them.

Yes, most of them have one: some have a numbered car park, others have a parking space in the common area. In the description of each flat is described the kind of parking place.

Yes, all our flats and houses are furnished and supplied with pots, plates, cutlery, broom, scrubbing brush, pail, basin and clotheshorse. For hygienic reasons you won't find in the apartment rags for the cleaning or detergents.

Yes, most of them are furnished with a middle or a large refrigerator and with separate freezer.

No, our Agency doesn't supply them. You will not find detergents or soap. All the beds are furnished with pillow, mattress, mattress cover and blanket. It is forbidden to sleep without bed linen. In the flat you will find also a waxed bed sheet for children, the use of which is obligatory.

In some of our flats there is the washing machine. If you need a flat with washing machine, you have to book it.

Yes, in Bibione there are some laundromats as for example "Lavanderia del Sole" and the dry cleaner  "Lilla".  Both of them are  located in Corso del Sole.

Yes, in all our flats there is one; in some of them there's also the satellite hook up.

Most of our flats have got air conditioning. If you wish a flat with air conditioning, ask for it by booking. If the air conditioning is not working, you will be given back the difference paid for it.

No, you have to take it with you.

No, they aren't.

Yes. On request by booking the Agency can supply a cot for free (while supplies last) but without handover, so you must pick it up and hand it back.

In some of our flats it is allowed to bring pets upon prior agreement with our staff. Please notice that pets are not allowed on the beach, except for the "PLUTO'S BEACH" (a beach equipped for dogs), which is located in the east side of Bibione, in Lido dei Pini.

No, they haven't, but in Bibione there are several internet cafes.

No, it is not allowed. We have some flats with heating. If you wish to book a flat with heating, please ask for it by booking.

No, but in Bibione there are several shops where you can hire them.

It depends on the Residence. In Residence Valbella you can hire them on the spot. Our Agency doesn't offer this service.

For most of our accommodations the beach shuttle is available for free (this bus service goes to the beach every 30 minutes from 8.30 a.m. to 7.00 p.m., every day). If you are interested, please ask if this service is available for the requested flat.

The photos of the apartments shown on our website are for illustrative purposes only. Each accommodation has its own characteristics and may therefore differ slightly from the images shown.

If the gas cylinder runs out, please contact our Agency directly. The new gas cylinder will be delivered in a short time; someone needs to be in the flat during the delivery. Please remember that our supplier does not deliver during lunch time and on Sunday afternoon.

The clients must take care of the rented accommodation (walls, floors, etc.), of the house equipment (fridge, cooking top, extractor hood, etc.) and of the furnishing (furniture, curtains, etc.). It is strictly forbidden to lodge in the flat more persons than those stated in the confirmation letter. Please note that our Agency can check anytime and without notice the flat condition and the number of persons.

During your absence, please make sure that all garden furniture (deckchairs, sunbeds etc.) are kept inside. The accomodation is not covered by fire and theft insurance; the client will be charged in case of theft. Besides, it is very important to roll up the sunshade (sunblind) to avoid damages in the event of rainstorm or bad weather. In case of damages , the client will be charged for them.

Yes. In Italy, as in all mediterranean countries, there is a rest time (siesta) to respect: from 1.00 p.m. to 4.00 p.m. It is very important that all guests respect these usages and customs, which are written in all the building regulations. In the evening TV and radio must not be so loud and after midnight the silence must be respected in order to allow all our guests to rest and to spend a quiet and relaxing holiday.

On the furnished beaches it is forbidden to play with the ball or to practice any sports which can disturb the other guests, apart from assigned places. It is also forbidden to turn up the volume of the radio or to make too much noise. In the free beaches (without equipping) there are no prohibitions, but it is good education to do all the possible not to disturb the other guests. In Bibione pets are not allowed on the beach, but on the free zone and on the Beach of Pluto (equipped for dogs), which is located in the east zone of Bibione, in Lido dei Pini. It is also recommended not to move the sun lounger or deck chair away from your assigned beach spot. At the end of the day, it is advisable to close the beach umbrella and put both the deck chair and sun lounger back in their place. On the beach there are a lot of dustbins for the recycling and it is very important to use them in order to maintain the beach clean and tidy. It is forbidden to occupy the beach umbrellas if you have not paid for them. It is also forbidden to lay on the water's edge because it must be left free for the passageway of the people. It is possible to lay on the sun with your beach material only at the bottom of the beach , beyond the beach umbrellas. It is very important to know the meaning of the flag colours, which show the see conditions: Blu = everything O.K. swimming is allowed. Yellow = caution, reduced lifeguard service. Red = danger, swimming is prohibited.